Shipping policy

Momo Sports Shipping: Timelines, Fees and Options Across Canada 

At Momo Sports, we are committed to providing a simple, fast and transparent shipping experience across Canada. 

Whether you have questions about delivery timelines, in-store pickup, fees or order tracking, you'll find everything you need right here. 

We do everything we can to ship your orders quickly so you can enjoy your gear without delay. 

For any questions regarding your online purchases, please contact us at 1-800-914-3077, ext. 603, or by email at info@momosports.ca, between 10 a.m. and 4 p.m. (EST), on business days. 

Is shipping free? 

We offer free shipping across Canada on purchases of $74 and over before taxes. 

Free shipping does not apply to oversized items* or deliveries to remote areas**. 

Shipping fees are $8.99 for orders under $74 before taxes. 

What are the fees for oversized items? 

*Additional fees will be charged for the following bulky or heavy products: snowshoes, alpine or cross-country skis, hiking or ski poles, snowboards, tents, hockey sticks, baseball bats, etc. 

Products subject to these fees may vary throughout the year and are at the discretion of Momo Sports. 

Are there shipping fees for remote areas? 

**Additional fees per order may apply for shipments to areas considered remote or difficult to access by the carrier, such as the Far North, Yukon, Northwest Territories, Nunavut, and any other remote region. 

Momo Sports reserves the right to contact you by phone or email if the shipping cost calculated at the time of your online purchase differs from the actual amount. If applicable, we will inform you of the difference. You will then have the option to cancel your order. 

What are the order processing times? 

Orders are normally processed within 24 to 48 hours. 

However, some orders may require up to 7 days of processing, depending on product availability across our various locations and warehouses. 

Please note that during busy periods, order processing times may be longer. You will receive an email confirmation with your invoice once your order has been finalized and is ready to ship. 

What are the delivery timelines? 

Under normal conditions, orders are delivered within 2 to 5 business days of your order being invoiced. Momo Sports shipments will be delivered via Canada Post, Purolator or Nationex to offer the best delivery timelines across Canada. 

Please note that tracking numbers are only valid once the carrier has picked up your package from our warehouse. Carriers pick up packages Monday through Friday at the end of the day only. If you receive a tracking number on a Saturday, for example, you will only be able to track your package the following Monday at the end of the day. 

Momo Sports cannot be held responsible for shipping delays caused by carriers. 

How do I track my order? 

The easiest way is to log in to your account on our website. 

From your account, you can view your order history and track the status of your current order. 

In-Store Pickup Page 

In-Store Pickup: Timelines, How It Works and Conditions 

When can I pick up my in-store order?  

You will receive an email notification as soon as your order is ready to be picked up. Please wait for this confirmation before heading to the store. 

When picking up your order, you will be required to present an original photo ID. Copies and digital formats are not accepted. 

The processing time for in-store pickup orders is typically between 24 and 48 hours. However, some orders may take up to 7 days to process, depending on product availability across our various locations and warehouses. During peak periods, processing times may be longer. 

Can someone else pick up my order? 

Yes. The person picking up the order will need to present the email confirmation along with an original photo ID. Copies and digital formats are not accepted. 

Please note that without the confirmation, only the person listed on the invoice will be able to pick up the order.  

Some exceptions may apply for high-value items, at the store's discretion. 

How long is my order held in store? 

Your order will be held at the checkout for 15 days from the date you receive your pickup confirmation email. 

After this 15-day period, a credit equal to the total amount paid will be issued to your Momo Sports account and the product will be returned to inventory.