Momo Sports Return and Refund Policy

At Momo Sports, we want to make your shopping experience as simple, flexible and transparent as possible.

Below you will find all the information regarding returns, exchanges, refunds and the conditions that apply to your online and in-store purchases.

What is the return and exchange window?

You have 30 days from the date you receive your order to return or exchange an item (excluding personalized products or items specially ordered for the customer).

Returns and refunds can be processed in person at any of our stores or by mail.

Refunds will be issued using the same payment method as the original purchase within 15 days of receiving the merchandise.

Are there restrictions on certain payment methods?

Please note that products purchased with a prepaid credit card are non-refundable. Prepaid credit cards are for one-time use only.

What are the conditions for a return to be accepted?

Momo Sports reserves the right to refuse an exchange or return if the product does not meet the conditions below:

Return Conditions

To be eligible, the product must:

  • Be new, unused and in its original, intact packaging
  • Include all accessories, documents and parts
  • Be returned within the required timeframe and following the proper procedure

Items discounted by 40% or more are final sale (no returns or exchanges).

Which items are not eligible for return?

The following items are not eligible for return:

  • athletic supporters,
  • mouth guards,
  • socks,
  • swimwear,
  • underwear,
  • cycling shorts,
  • earbuds,
  • climbing equipment.

In addition, any other product that may raise hygiene and/or safety concerns cannot be returned.

What are the return fees?

  • A $10.00 + tax return processing fee will be deducted from the refund
  • Shipping fees are non-refundable
  • In-store returns are free of charge

How do I return an item by mail?

Before sending anything back, you must obtain a return authorization by emailing us at: info@momosports.ca

Once your request has been approved, you will receive a prepaid return label by email. You must ship the item back within 10 days of receiving your return authorization.

Packing your return:

  • Securely pack the item in a shipping bag or box* to protect it during transit.
  • Print the return label and attach it to your package.
  • Include a copy of your invoice inside the package.
  • Drop off the package at the post office.

*(For shoe returns, the shoe box is not considered valid shipping packaging. Please place the shoe box inside another outer package.)

Under no circumstances should the return label be placed directly on the product's original box or packaging.

In all cases where returned products are unwrapped, used, incomplete, damaged, soiled, or where the product or packaging has been damaged by the customer, or where the return is shipped more than 10 days after the return authorization has been granted, such items will not be accepted for return or exchange. The products will be sent back at the customer's expense.

How do I return an item in store?

Bring your invoice to our Sherbrooke or Granby location within 30 days of receiving your order.

For a refund, exchange or store credit, head to the cash registers to have your request processed.

Are exchanges available?

Exchanges are available in store only and must meet the return conditions listed above.