Momo Sports Product Warranty

At Momo Sports, we respect manufacturers' warranty policies to ensure reliable protection for your purchases.

This page explains how warranties work, the applicable conditions, and the procedure to follow for a service request.

What is the product warranty?

The products sold are covered by the manufacturer's warranty. This warranty begins on the invoice date and covers only manufacturing defects (parts and labor).

The customer must act promptly upon noticing the defect and return the item clean.

Warranty conditions and duration vary by manufacturer. If a product is covered by a lifetime warranty, this applies to the useful life of the product, according to the manufacturer's conditions.

How does the warranty service work at Momo Sports?

Momo Sports acts as an intermediary between the customer and the manufacturer for warranty follow-ups.

Based on the situation, the product may be:

  • repaired,
  • replaced,
  • exchanged,
  • credited,
  • replaced with an equivalent or superior model.

Regular maintenance of the product remains the customer's responsibility.

Any repair carried out by a third party without prior authorization from the manufacturer or Momo Sports may void the warranty.

Proof of purchase is always required.

What are the processing times for a warranty?

Your request will be processed within 7 to 14 business days from the moment the warranty department has all the necessary elements to file the claim with the manufacturer.

The warranty process depends on each supplier and generally takes 4 to 16 business weeks.

Are shipping costs covered?

Shipping costs are covered only if the product is recognized as under warranty. In other cases (accidental breakage or out of warranty), the costs are the responsibility of the customer.

What are the conditions for a warranty return?

The conditions for a warranty return are as follows:

  • All products must be clean
  • Clothing must be freshly washed and dried
  • You must have the invoice
  • The item must have been purchased at Momo Sports less than 5 years ago

If the items do not meet these conditions, a fee of $55 + taxes will be charged.

Are warranties different depending on the brands?

Each supplier offers a different warranty as well as a specific procedure. Our warranty department will be able to direct you to the correct procedure.

Some companies require the customer to make the warranty request themselves:

  • Adidas
  • Arc'teryx
  • Aquaglide
  • Bushnell
  • Flow
  • Hydro Flask
  • Oakley
  • Osprey
  • Smith
  • Spikeball
  • Spyder
  • Suncloud
  • Tilley
  • The North Face

This list is subject to change. Our warranty department can tell you how to make your request.

In-store warranty procedure

To make a warranty request for a defective product:

Visit the customer service department of one of our stores (Sherbrooke or Granby), during opening hours, with a copy of your invoice.

You will fill out a claim form on site, which will be forwarded to our warranty team. They will process your request and keep you updated, Monday to Friday, 9:30 a.m. to 4:00 p.m. (EST).

Online warranty procedure

Write to customer service at service.clientele@momosports.ca to obtain the procedure to follow depending on the defective product to be returned.

In your request, please include:

  • A copy of the invoice or the invoice number
  • Photos of the product and the defect
  • A clear explanation of the problem

If the product is covered by the warranty and meets the warranty return conditions, we will contact you to explain the procedure depending on the case.

Please note that shipping costs may apply depending on the case.