Momo Sports Shipping: Delivery Timelines, Fees and Options Across Canada

At Momo Sports, we are committed to providing a simple, fast and transparent shipping experience across Canada. 

Whether you have questions about delivery timelines, in-store pickup, fees or order tracking, you'll find everything you need right here. 

We do everything we can to ship your orders quickly so you can enjoy your gear without delay. 

For any questions regarding your online purchases, please contact us at 1-800-914-3077, ext. 603, or by email at info@momosports.ca, between 10 a.m. and 4 p.m. (EST), on business days. 

 

Is shipping free? 

We offer free shipping across Canada on purchases of $74 and over before taxes. 

Free shipping does not apply to oversized items* or deliveries to remote areas**. 

Shipping fees are $8.99 for orders under $74 before taxes. 

 

What are the fees for oversized items? 

*Additional fees will be charged for the following bulky or heavy products: snowshoes, alpine or cross-country skis, hiking or ski poles, snowboards, tents, hockey sticks, baseball bats, etc. 

Products subject to these fees may vary throughout the year and are at the discretion of Momo Sports. 

 

Are there shipping fees for remote areas? 

**Additional fees per order may apply for shipments to areas considered remote or difficult to access by the carrier, such as the Far North, Yukon, Northwest Territories, Nunavut, and any other remote region. 

Momo Sports reserves the right to contact you by phone or email if the shipping cost calculated at the time of your online purchase differs from the actual amount. If applicable, we will inform you of the difference. You will then have the option to cancel your order. 

 

What are the order processing times? 

Orders are normally processed within 24 to 48 hours. 

However, some orders may require up to 7 days of processing, depending on product availability across our various locations and warehouses. 

Please note that during busy periods, order processing times may be longer. You will receive an email confirmation with your invoice once your order has been finalized and is ready to ship. 

 

What are the delivery timelines? 

Under normal conditions, orders are delivered within 2 to 5 business days of your order being invoiced. Momo Sports shipments will be delivered via Canada Post, Purolator or Nationex to offer the best delivery timelines across Canada. 

Please note that tracking numbers are only valid once the carrier has picked up your package from our warehouse. Carriers pick up packages Monday through Friday at the end of the day only. If you receive a tracking number on a Saturday, for example, you will only be able to track your package the following Monday at the end of the day. 

Momo Sports cannot be held responsible for shipping delays caused by carriers. 

 

How do I track my order? 

The easiest way is to log in to your account on our website. 

From your account, you can view your order history and track the status of your current order. 

In-Store Pickup: Timelines, How It Works and Conditions

When can I pick up my in-store order?  

You will receive an email notification as soon as your order is ready to be picked up. Please wait for this confirmation before heading to the store. 

When picking up your order, you will be required to present an original photo ID. Copies and digital formats are not accepted. 

The processing time for in-store pickup orders is typically between 24 and 48 hours. However, some orders may take up to 7 days to process, depending on product availability across our various locations and warehouses. During peak periods, processing times may be longer. 

 

Can someone else pick up my order? 

Yes. The person picking up the order will need to present the email confirmation along with an original photo ID. Copies and digital formats are not accepted. 

Please note that without the confirmation, only the person listed on the invoice will be able to pick up the order.  

Some exceptions may apply for high-value items, at the store's discretion. 

 

How long is my order held in store? 

Your order will be held at the checkout for 15 days from the date you receive your pickup confirmation email. 

After this 15-day period, a credit equal to the total amount paid will be issued to your Momo Sports account and the product will be returned to inventory. 

Momo Sports Return and Refund Policy

At Momo Sports, we want to make your shopping experience as simple, flexible and transparent as possible. Below you will find all the information regarding returns, exchanges, refunds and the conditions that apply to your online and in-store purchases. 

 

What is the return and exchange window? 

 

You have 30 days from the date you receive your order to return or exchange an item (excluding personalized products or items specially ordered for the customer). 

 

Returns and refunds can be processed in person at any of our stores or by mail. 

 

Refunds will be issued using the same payment method as the original purchase within 15 days of receiving the merchandise. 

 

Are there restrictions on certain payment methods? 

 

Please note that products purchased with a prepaid credit card are non-refundable. Prepaid credit cards are for one-time use only. 

 

What are the conditions for a return to be accepted? 

 

Momo Sports reserves the right to refuse an exchange or return if the product does not meet the conditions below: 

 

Return Conditions 

 

To be eligible, the product must: 

 

• Be new, unused and in its original, intact packaging • Include all accessories, documents and parts • Be returned within the required timeframe and following the proper procedure 

 

Items discounted by 40% or more are final sale (no returns or exchanges). 

 

Which items are not eligible for return? 

 

The following items are not eligible for return: 

 

• athletic supporters, • mouth guards, • socks, • swimwear, • underwear, • cycling shorts, • earbuds, • climbing equipment. 

 

In addition, any other product that may raise hygiene and/or safety concerns cannot be returned. 

 

What are the return fees? 

 • A $10.00 + tax return processing fee will be deducted from the refund • Shipping fees are non-refundable • In-store returns are free of charge 

 

How do I return an item by mail? 

 Before sending anything back, you must obtain a return authorization by emailing us at: info@momosports.ca 

 

Once your request has been approved, you will receive a prepaid return label by email. You must ship the item back within 10 days of receiving your return authorization. 

 

Packing your return: • Securely pack the item in a shipping bag or box* to protect it during transit. • Print the return label and attach it to your package. • Include a copy of your invoice inside the package. • Drop off the package at the post office. 

 

*(For shoe returns, the shoe box is not considered valid shipping packaging. Please place the shoe box inside another outer package.) 

Under no circumstances should the return label be placed directly on the product's original box or packaging 

 

In all cases where returned products are unwrapped, used, incomplete, damaged, soiled, or where the product or packaging has been damaged by the customer, or where the return is shipped more than 10 days after the return authorization has been granted, such items will not be accepted for return or exchange. The products will be sent back at the customer's expense. 

 

How do I return an item in store? 

 Bring your invoice to our Sherbrooke or Granby location within 30 days of receiving your order. 

 

For a refund, exchange or store credit, head to the cash registers to have your request processed. 

 

Are exchanges available? 

 Exchanges are available in store only and must meet the return conditions listed above. 

Momo Sports Product Warranty

At Momo Sports, we respect manufacturers' warranty policies to ensure reliable protection for your purchases. 

This page explains how warranties work, the applicable conditions, and the procedure to follow for a service request. 

 

What is the product warranty? 

The products sold are covered by the manufacturer's warranty. This warranty begins on the invoice date and covers only manufacturing defects (parts and labor). 

The customer must act promptly upon noticing the defect and return the item clean. 

Warranty conditions and duration vary by manufacturer. If a product is covered by a lifetime warranty, this applies to the useful life of the product, according to the manufacturer's conditions. 

 

How does the warranty service work at Momo Sports? 

Momo Sports acts as an intermediary between the customer and the manufacturer for warranty follow-ups. 

Based on the situation, the product may be: 

  • repaired, 
  • replaced, 
  • exchanged, 
  • credited, 
  • replaced with an equivalent or superior model. 

Regular maintenance of the product remains the customer's responsibility. 

Any repair carried out by a third party without prior authorization from the manufacturer or Momo Sports may void the warranty. 

Proof of purchase is always required. 

 

What are the processing times for a warranty? 

Your request will be processed within 7 to 14 business days from the moment the warranty department has all the necessary elements to file the claim with the manufacturer. 

 

The warranty process depends on each supplier and generally takes 4 to 16 business weeks. 

 

Are shipping costs covered? 

Shipping costs are covered only if the product is recognized as under warranty. In other cases (accidental breakage or out of warranty), the costs are the responsibility of the customer. 

 

What are the conditions for a warranty return? 

The conditions for a warranty return are as follows: 

  • All products must be clean 
  • Clothing must be freshly washed and dried 
  • You must have the invoice 
  • The item must have been purchased at Momo Sports less than 5 years ago 

If the items do not meet these conditions, a fee of $55 + taxes will be charged. 

 

Are warranties different depending on the brands? 

Each supplier offers a different warranty as well as a specific procedure. Our warranty department will be able to direct you to the correct procedure. 

Some companies require the customer to make the warranty request themselves: 

  • Adidas 
  • Arc'teryx 
  • Aquaglide 
  • Bushnell 
  • Flow 
  • Hydro Flask 
  • Oakley 
  • Osprey 
  • Smith 
  • Spikeball 
  • Spyder 
  • Suncloud 
  • Tilley 
  • The North Face 

This list is subject to change. Our warranty department can tell you how to make your request. 

 

In-store warranty procedure 

To make a warranty request for a defective product: 

Visit the customer service department of one of our stores (Sherbrooke or Granby), during opening hours, with a copy of your invoice. 

You will fill out a claim form on site, which will be forwarded to our warranty team. They will process your request and keep you updated, Monday to Friday, 9:30 a.m. to 4:00 p.m. (EST). 

 

Online warranty procedure 

Write to customer service at service.clientele@momosports.ca to obtain the procedure to follow depending on the defective product to be returned. 

In your request, please include: 

  • A copy of the invoice or the invoice number 
  • Photos of the product and the defect 
  • A clear explanation of the problem 

If the product is covered by the warranty and meets the warranty return conditions, we will contact you to explain the procedure depending on the case. 

Please note that shipping costs may apply depending on the case. 

Momo Sports Best Price Guarantee Policy

At Momo Sports, we believe you should always get the best deal. 

Our best price guarantee means we'll match any eligible competitor's price, subject to certain conditions. 

 

What is the best price guarantee? We're committed to matching competitor prices and honouring competitor coupons so you can shop with confidence. 

 

Under what conditions is the price matched? 

 We honour this guarantee if: 

  • The product is identical and has the same specifications (colour, size, season, product number).  
  • The lower price is currently available at a recognized Canadian retailer that is an authorized dealer of that product and ships to your area. 
  • The price to be matched can be validated at the time of purchase (promotion date and competitor name). This verification must be done using an advertisement or a website. 
  • The price takes into account any service fees charged separately (assembly, delivery, handling, etc.). 
  • The items are in stock at the competitor's and at one of our stores. 
  • The price match request is made at the time of purchase. No retroactive adjustments or refunds. 

 

What is excluded from this policy? 

This policy applies to the price before taxes and excludes products on clearance or from a clearance, bankruptcy or closing sale. 

This policy cannot be combined with any other promotional offer from Momo Sports. 

The conditions of our price guarantee policy may change without notice. 

Price match requests are subject to approval at the time of purchase. 

Momo Sports reserves the right to refuse a price match request. 

 

How do I apply the policy in store? 

At the time of the transaction, please present the advertisement or the link to the applicable website so that a manager can verify whether your request meets the criteria of our policy. If your request meets our criteria, we'll match the price.  

 

How do I submit a request online? 

Send your price match request by email to info@momosports.ca by attaching: 

  • the link to the item in question 
  • your order number. 

We'll review your request and follow up by email to let you know whether it has been approved or declined. 

In the case of an approval, we will adjust the price before finalizing the invoice and shipment.